Shipping policy

Shipping policy

 

Where we ship

We currently ship to addresses in the United States only (including PO boxes on request where the carrier allows it). We don't ship internationally at this time.

 

Processing time

Orders are usually processed and passed to our supplier within 1 to 3 business days. You'll get an email with tracking details as soon as your order ships. Orders placed on weekends or public holidays are processed the next business day.

 

Delivery time

Most orders arrive within 5 to 8 business days of being placed. These are estimates, not guarantees. Delivery can be slower during busy periods, bad weather or carrier delays. Items in one order may ship separately and arrive on different days.

 

Shipping costs

Shipping costs are calculated at checkout and shown before you pay. Any taxes charged are shown at checkout too.

 

Tracking your order

Once your order ships, we'll email you a tracking link. If you haven't received tracking within 5 business days of ordering, email hello@lazysundaypets.com and we'll chase it up.

 

Wrong address

Please double-check your shipping address at checkout. If you've made a mistake, email us straight away. We can't guarantee we can change an address once your order has shipped, and we can't refund orders delivered to an incorrect address that was entered at checkout.

 

Lost, delayed or damaged parcels

If your parcel hasn't arrived after 20 business days, or arrives damaged, email hello@lazysundaypets.com with your order number and we'll make it right.

 

Questions? Email hello@lazysundaypets.com.